Bullet Messaging

Our Policy

Thank you for choosing to be part of our community at Bullet Messaging (“Bullet Messaging”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices regarding your personal information, please contact us at info@bulletmessaging.com.

When you visit our website or use our messaging services, including Short Message Service (SMS), Multimedia Messaging Service (MMS), and Rich Communication Services (RCS) (collectively, the “Services”), you trust us with your personal information. We take that trust seriously.

This Privacy Policy explains, in a clear and transparent manner, what information we collect, how we use it, how we keep it safe, and what rights you have in relation to it. If you do not agree with any terms in this Privacy Policy , please discontinue use of our Services.

This Privacy Policy applies to all information collected through our website and our related services, sales, marketing, or events (collectively referred to as the “Services”).

Personal Information You Disclose to Us

We collect personal information that you provide when you:

Register for an account
Use our messaging platforms
Contact us for support or inquiries
Engage with our sales, marketing, or business communications

The personal information we collect depends on the context of your interaction with us and may include:

Contact Information: Name, email address, phone number
Account Information: Login credentials, account identifiers
Billing & Payment Data: Billing details and transaction information (processed securely via third-party payment providers)
Messaging & Usage Data: Message metadata, delivery information, interaction logs
Technical Data: IP address, device type, browser information

All personal information you provide must be accurate, complete, and kept up to date.

How We Use Your Information

In short:We process your information based on legitimate business interests, contractual necessity, legal obligations, and/or your consent.

We use personal information for the following purposes:

To facilitate account creation, onboarding, and authentication
To provide, operate, and maintain our SMS, MMS, and RCS messaging services
To route and deliver communications on behalf of our customers
To manage billing, payments, and customer relationships
To send administrative information, service updates, and security notifications
To provide customer support and respond to inquiries
To monitor usage, analyze trends, and improve our services
To prevent fraud, abuse, spam, and unauthorized activity
To comply with legal and regulatory obligations

Where possible, data may be aggregated or anonymized for analytics and service improvement purposes.

Legal Bases for Processing

We process personal data under the following legal bases:

Consent: Where you have given explicit permission
Legitimate Interests: To operate, secure, and improve our business and Services
Performance of a Contract: To deliver Services you have requested
Legal Obligations: To comply with applicable laws and regulations

Sharing of Personal Information

In short:We only share information when necessary and in a controlled manner.

We may share personal information in the following situations:

Telecommunications & Messaging Providers
To deliver SMS, MMS, and RCS messages, we work with authorized carriers, aggregators, and messaging partners. These providers act as necessary intermediaries to route communications and are governed by their own regulatory and legal obligations.
Service Providers & Vendors
We may share data with trusted third-party service providers who assist us with hosting, billing, analytics, security, customer support, or compliance. These providers are contractually obligated to safeguard personal information.
Legal & Regulatory Requirements
We may disclose personal information where required by law, regulation, court order, subpoena, or lawful governmental request.
Business Transfers
In the event of a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell, rent, or trade personal information for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, understand usage patterns, and optimize performance. You can manage or disable cookies through your browser settings, though doing so may affect certain features of the Services.

Data Security

We implement appropriate technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

Your Privacy Rights

You may have the right to:

Access, review, or update your personal information
Request deletion of your personal data
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Privacy Policy